RETURNS FOR ON-LINE PURCHASES
FOR ALL DOMESTIC RETURNS - Please use the following link to submit your return request:
Shoemarketnyc.com will accept returns and exchanges within 14 days from receipt of order.
Exchanges can be requested and If the item is eligible, Shoe Market will pay to ship the exchange item. (Domestic customers only. Limited to one exchange per order). Please note: this policy is for online orders ONLY. Purchases made in-store are eligible for return for store-credit or exchange.
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
- Any merchandise marked down by 25% or more is considered final sale.
- Final sale items are not returnable or exchangeable. These items are marked final sale and/or are marked down 25% or more.
- If a discount code is used at checkout and brings the merchandise to a markdown of 25% or more, that item is considered final sale.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- Shoes must be in the original box or packaging and unworn.
- We do not refund shipping charges.
Please note, we reserve the right to charge restocking fees and/or shipping fees due to excessive returns.
FINAL SALE GUIDELINES
SALE ITEMS, ITEMS SOLD WITHOUT THE BOX, OR USING THE PROMOTIONAL DISCOUNT BUY ONE GET ONE HALF OFF SALE ARE FINAL SALE.
FULL PRICE MERCHANDISE WHEN USING THE PROMOTIONAL DISCOUNT FRESH 16 / FRESH 18 CAN BE RETURNED FOR FULL REFUND OR STORE CREDIT.
Sale and clearance items are final sale and nonrefundable. This includes all items on our SALE page. Any item which is discounted 25% or greater we consider on clearance and is final sale. Any questions, email us,
At this time international orders are not eligible for returns.
How do I make a return?
To return full price merchandise within 14 days of the original purchase:
Sometimes manufacturers make mistakes and shoes have defects. If this happens, you have 2 months from date of purchase to return the shoes for exchange, full refund or store credit. Photos and descriptions of the defect must be emailed in advance or the shoes must be brought into the store with proof of purchase: this is the packing list from the online order or the receipt from the store. After a manager has approved the return request you will be issued a refund in the original form of payment or an exchange or store credit.
Cannot Return Item?
Too big? Try an insole or heal pads to take up extra room. Too tight? Take them to a shoe repair and have them stretched. If you live in the NYC area and can bring the shoes to our store, we will stretch them overnight for you free of charge.
Sell them on EBAY, there are always people looking to buy amazing new shoes.
PLEASE NOTE SHOE SHOE MARKET IS NOT RESPONSIBLE OR LIABLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES ONCE THEY LEAVE OUR WAREHOUSE AND ARE IN THE CARE OF THE SHIPPING CARRIER